Car Rental in Las Palmas Downtown

Note: If you require additional insurance coverage you may purchase locally to reduce/remove the insurance excess.  Just ask at the Avis rental desk when you collect your car.

Global insurance coverages are always subject to change. Please verify at time of rental.

Collision Damage Waiver is optionalCustomer is liable for an amount ranging from EUR 10000.00 to EUR 55000.00, depending on the car group rented, if Collision Damage Waiver (CDW) is not purchased. If CDW is purchased, the renter's liability is reduced to an amount ranging from EUR 1000.00 to EIR 5000.00.

Theft Protection (TP) is optionalCustomer is liable for an amount ranging from EUR 10000.00 to EUR 55000.00, depending on the car group rented, if Theft Protection (TP) is not purchased. If TP is purchased, the renter's liability is reduced to an amount ranging from EUR 1000.00 to EIR 5000.00.

We accept:

• American Express (excluding American Express Traveller's Cheque cards)
• Visa credit cards
• Visa debit cards
• Mastercard credit cards
• Mastercard debit cards
• Avis-issued charge cards

We don't accept Maestro cards, Visa Electron Cards, Cirrus cards, JCB cards, any pre-paid cards even if they carry the Visa or MasterCard logo or any other cards not listed above.

We also do not accept cash.

Pre-authorisations and Security Deposits

Unless confirmed otherwise, the amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:

(The vehicle rental price* + between EUR 1,2000 and EUR 4,320.00* - see table below*) MINUS (Any sum you have already paid when making a “Pay Now” booking)

* The "vehicle rental price" includes the vehicle rental cost and all optional extras you've requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any "Pay at Location" amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise)

All of the amounts of deposit may be decreased in case of buying additional insurance covers.

The Maximum Deposit is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:

i. costs to refuel the vehicle (where relevant).

ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period or to the agreed return location.

iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or

iv. costs incurred as a result of exceeding any relevant mileage restrictions.


Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.

In relation to certain high value vehicles, we may require you to provide us with two payment cards for the purposes of the pre-authorisation. Where this is the case, this will be confirmed when making a booking.

If you'd like more details, please call our customer support team or ask a member of our team.

As well as your driving licence, you must bring:

• the payment card that was used to make your booking. For some vehicles, two payment cards in your name will be required and one of these must be a credit card, in addition to the payment card used to make your booking; and
• photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport or driving licence if it contains a photo, a national identity card or any other form of government-issued identification.

If you do not pass our identification checks and you are a Serbian resident, you may also be required to provide proof of where you live this could include a recent utility bill or bank statement. In these circumstances, your driving licence will not be accepted as proof of your address.

We accept Visa debit cards and Mastercard debit cards.

We don't accept Maestro cards, Visa Electron Cards, Cirrus cards, JCB cards, any pre-paid cards even if they carry the Visa or MasterCard logo or any other cards not listed above.

Requirement to bring a valid driving licence with you.

In Serbia, all drivers must bring their valid driving licence with them.

If any of the following applies:

• their driving licence was issued in Europe,
• their driving licence was issued in a non-European country (except for customers from the following countries: Argentina, Australia, Bolivia, Brazil, Canada, Colombia, Israel, Mexico, New Zealand, South Africa, and United States), or
• their driving licence was issued in a non-roman alphabet language like Arabic, Greek, Russian, Hebrew, or Japanese,

and we cannot confirm with certainty the details included within the driving licence, the driver will also need to provide either an international driving licence or an official English translation, by a notary, of their driving licence. If this might apply to you, please contact us (prior to your pickup date) as we would be pleased to confirm if an international licence or official translation will be required.

Minimum licence requirements

All drivers must have held their licence for at least 2 years from the date of pick-up.

If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:

• previous driving licences; or
• a letter from their driving licence authority stating that they have held it for this minimum period.

An International Driving Permit (IDP) serves only as a translation of a driver's existing license, and by itself is not acceptable for vehicle rental.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Information not available at this time, please check at time of rental.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

Minimum driver age restrictions

To drive our vehicles, all drivers need to be at least 21 years old and have held a full, valid driving license for at least 2 years at the start of your rental.

Young driver surcharge

If you or any of your drivers are aged between 21- 24 years old when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost of a young driver surcharge will be built into the price confirmed at booking stage. If you add an additional driver onto the rental at pick up, you may be charged a young driver surcharge (you will be asked to agree to this and is likely to be EUR 18.00 per day maximum charge EUR 180.00.

Maximum driver age restrictions

In most cases there is no maximum driver age restriction. If you are renting with one of our affiliates listed in 1. (Rental Provider) there may be a maximum driver age set at 75 age for insurance reasons.

Fuel charges - traditional fuel (diesel or petrol) and hybrid vehicles

Unless you agreed a different refueling option (see below), you must return the vehicle to us with the same amount of fuel it had in it when you picked it up usually a full tank as shown on the factory-installed fuel gauge or automatically logged in respect of connected cars. We recommend you fill up as close to the return location as you can on the return date and keep the receipt to show us. If you don’t return the vehicle with a full tank and you can’t show us a receipt for fuel we will charge you.

Refueling options

Fuel Up Front, this is charged at the average fuel price for the BiH at the start of your rental period. This is only available where you have added it as an option at booking stage, or asked to add it to your rental prior to you collecting the vehicle. If you have added this option, the cost will be on your Rental Agreement Form. However, you don't get a refund for any fuel you don't use.

If you want to pick up the vehicle and return it to a different location, an additional fee will be payable.

If you asked for a one-way rental when you booked, the fee will be included in your total rental price.

If you didn't ask for a one-way rental when you booked and you want to return the vehicle to a different location in the same country, you can expect pay an additional fee of between EUR 10.00 and EUR 200.00.

Drop offs at a different location must be agreed with us in advance. Please contact us if you would like to understand what additional fee will apply to a one-way rental in circumstances where it didn't form part of your original rental agreement.

If you did not request a one-way rental but return the vehicle to a different location, you will be charged a one-way fee at the 'pay at location' prices available on the day you return the vehicle.

Vehicles are allowed outside Serbia, except to the following countries - Albania, Belarus, Estonia, Latvia, Lithuania, Moldavia, Turkey, Kosovo even if returning to Serbia. 

Your rental will be subject to a cross border fee of EUR 100.00, and you must agree this with us in advance of travel. 

Please note that if you are permitted to take the vehicle outside of Serbia, it is your responsibility to make sure you comply with legal requirements applicable in the relevant country/countries you travel in. 

In the event of a breakdown caused by customer fault (or where the breakdown takes place in an unpermitted country) you will be charged a “call out” charge for our partners to come out and provide assistance "roadside". This charge is EUR 500.00.